Grievance Redressal

This policy outlines the process for submitting and addressing complaints related to services offered on the platform.

• Users of the platform
• Registered Buddies
• Participants in investment or deal opportunities

Grievances may be raised by email to contactus@dealplexus.com with the subject line “Grievance – [Brief Description]”.

The submission should include name and contact details, the nature of the complaint, and relevant transaction or reference details where applicable.

If additional time is required, the complainant will be informed accordingly.

• Acknowledgment within 2–3 working days
• Resolution within 7–15 working days depending on the nature of the issue

If the user is not satisfied with the resolution, the matter may be escalated to the Grievance Officer, Sunita Maheshwari, at sunita@jindagilive.in.

Grievances relating to product performance, investment outcomes, or decisions taken by third-party institutions may need to be addressed with the respective service providers, though DealPlexus may assist in facilitating communication where applicable.

All grievances and their resolution status may be recorded and maintained for internal review and compliance purposes.